Salesforce uses Amazon Web Services as its preferred primary public cloud infrastructure provider.
AWS runs core services like Sales Cloud, Service Cloud, App Cloud, Community Cloud, and Analytics Cloud.
Many Salesforce services—including Heroku, Marketing Cloud Social Studio, SalesforceIQ, and the recently announced Salesforce IoT Cloud—run on AWS infrastructure.
Salesforce is Amazon’s company-wide customer platform.
The reason for choosing AWS as a public cloud is due to the fact that AWS has sophisticated and robust enterprise capabilities for supporting the needs of Salesforce’s growing global customer base. AWS will help accelerate the ability to bring new infrastructure online more quickly and efficiently.
As a part of expanding those technology services, Salesforce is introducing Service Cloud Voice, a new offering that seamlessly integrates Amazon Connect to provide contact center agents with a complete set of tools in their agent workspace to deliver enhanced customer service support.
Salesforce has also chosen Amazon Connect as its preferred contact center technology.
As part of the Service Cloud Voice offering, Salesforce will now offer Amazon Connect, a simple to use cloud contact center service from AWS that makes it easy for organizations to deliver better customer service at a lower cost.
Salesforce is also exploring ways to make Einstein Voice Skills — a declarative platform tool — compatible with Amazon Alexa, among other voice assistants and devices.
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