OBJECTIVE
To assist the client’s internal users, automate processes, support activities, and enhance features in Salesforce.
CHALLENGES
- User Provisioning and Access Management: Address Salesforce user provisioning and access management challenges effectively.
- Ticket Resolution for Internal Users: Efficiently resolve internal Salesforce user tickets, addressing issues promptly.
- Developing a New Opportunity Creation Process: Optimize Salesforce opportunity creation with streamlined, efficient processes.
APPROACH
- The systematic project prioritised Salesforce administration tasks, like user provisioning, automation, and internal user ticket resolution, aiming for a resilient, client-tailored, scalable system.
BUSINESS BENEFITS
The client experienced several benefits from the solutions provided, including:
- Efficient User Provisioning
- Effective Ticket Resolution for Internal Users
BENEFITS FOR CLOUDQ
Boost future success and affirm CloudQ as a dependable partner for the client, specialising in fundraising, alumni engagement, and advancement for educational institutions.
CUSTOMER PROFILE
20 years of data-driven solutions for audience affinity and success.
CUSTOMER FEEDBACK
- CloudQ and Suhail have been great. The flexibility and communication have been better than any other contractor I have worked with. Suhail cares about our organisation and our success. He applies leading SF features, technology and products to help us with our business needs.
INDUSTRY
- Educational Support, Athletics Support & Non-Profits Support Sector
TECHNOLOGY AND TOOLS
- Salesforce
ABOUT CLOUDQ
CloudQ is one of the INC 5000 fastest-growing private companies based in Alpharetta, GA. We specialize in cloud-based technology implementation such as Salesforce. Our clients attribute us to our transparent, highly efficient, customer-centric business model. We are the Silver consulting partner for Cloud-based Technology in Salesforce.
www.cloudq.net
info@cloudq.net
US: +1 404 410 1441
IN: +91 471 4067172
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