Best Salesforce Managed Services and How It Benefits Your Company
Hello! Welcome to another post on Salesforce! Today, we’ll be talking about Salesforce managed services. A lot of people are aware of what Salesforce is, and a ton of people have a Salesforce org, but there aren’t many who know what Salesforce managed services are or how they can be of help. Hopefully, this article will shine some light on the subject and help you make an informed decision. Grab some coffee or tea, put your feet up, and let’s get to it!
Unless you’ve been living under a rock for the last twenty-or-so years, you already know what Salesforce is. If you don’t, one of our writers did an amazing job of breaking down where Salesforce came from and what kind of technologies they use. You can see that article here.
Salesforce has an ecosystem comprised of clouds. Each cloud is built specifically to service a particular industry: Healthcare, Education, Marketing, Commerce, etc. When you have a Salesforce org, you have an organization in one cloud or another (sometimes more than one). Managing even one can be a headache, and that’s where a Salesforce managed services company comes in handy.
We’ll use a couple of examples to explain what kind of issues someone might face and how managed services would work in that particular situation.
Example 1:
Say your Health Cloud gets sick (pun totally intended). Something in your org is out of whack, and it’s causing issues where one entry isn’t going to all the proper places you need it to. Your data piles up and gets backlogged. Your employees are working overtime to try and sort it out, but they’re having to manually enter things that should be automated.
Unless you have a Salesforce specialist on staff, you’re out of luck. You’ll have to either figure it out on your own, or you’ll have to hire a company to come in and fix the mess that was made. Keeping a specialist on staff is expensive, and there’s no guarantee that you’ll have more than one issue like this a year.
This is the kind of situation where having a Best Salesforce managed services company comes in handy. That company keeps a Salesforce specialist on hand, and that person can be activated with a moment’s notice. They can send in someone on day one to repair your org and keep everything running smoothly. There’s no backlog of missed data, and your company isn’t spending money because of staff needing to stay late, or get stressed, trying to sort through the things that should’ve been automated. In just a day or two, you’re back up and running the way you should be.
Example 2:
Your Marketing Cloud org gets flagged by Salesforce because something has gone terribly wrong. No one on staff with your company has the expertise to fix it. Your org becomes totally unusable because Salesforce shuts off whatever it is causing the upset to the delicate ecosystem. Dead in the water, you can’t advertise, interact with consumers, or funnel leads to the proper team. You lose thousands of dollars a day—not only because you’re paying for a Salesforce org that’s now just sitting there, but also because your customers might be walking away from your company for good.
In this case, your Salesforce managed services provider receives the ticket(s) from Salesforce and can dive in and fix the issue(s). There’s little downtime. It may be the only ticket you get in a year, but that ticket has the potential to disrupt everything. You don’t want to have to pay someone to sit around and wait on tickets that may never come, right? It’s just another way a company can hemorrhage money, and it’s a poor ROI.
We hope that clarified how a Salesforce managed services provider might come in handy, but wait! There’s more! We want you to understand exactly why this model works. So generous, right? Ha. Anyway, keep reading.
Why This Salesforce Managed Service Model Works:
A company that provides Salesforce managed service does so for many clients at a low rate (rates are determined by how many orgs there are to manage services for). This rate is always lower than keeping a Salesforce expert on staff.
It works because that Salesforce expert doesn’t manage just one company’s org. That person would manage several. It allows for one salary to cover many companies. Instead of, say, $200k+ a year to keep this person on YOUR staff, or hiring outside companies to set up new processes, you’d pay a nominal fee per month that would come nowhere close to that amount.
Hiring an outside company to come in and fix a problem when it arrives, or to build in new functionality when you need to change things, costs much more than the monthly, or yearly, fee of keeping a Salesforce managed services company at your disposal does. It’s not hundreds of dollars we’re talking about here; it’s thousands of dollars.
That’s excellent ROI, and the decision kind of makes itself.
Here at CloudQ, we provide Salesforce managed services, and we provide them at an awesome rate. We have several Salesforce certified professionals on hand, ready and waiting to manage your org and keep you running smoothly.
This is what Salesforce managed services can do for you and why your company needs it. We hope this article was informative and useful, and we’d like to thank you for taking the time to read it. If you’re interested in learning more, visit our webpage here.
Contributor
