OBJECTIVE

To provide a support solution and maintenance of the Sales Cloud implemented for a company who are pioneers in the Manufacturing Sector. The client needed a managed service solution offered by CloudQ which handled solid solutions for end user bugs, UI transition issues and other automation related blockers. The CloudQ Managed Services empowered them with around-the-clock monitoring, management and a resolution to the 20+ bugs.

CHALLENGES

Managing data in Classic UI.
Transition of attachments and files.
20+ Bugs that were showstoppers for their business processes.
Decreased user adoption and disrupted flow.
Unable to customize the standard features to meet their unique business needs.

APPROACH

Dedicated Account Manager and 24/7 Support Team.
Providing a holistic support based on SLA’s and faster resolution time.
Complete transition from Classic UI to Lightning UI.
Lightning Migration accomplished with best practices.
Holistic solutions to 20+ bugs that solved all the critical bugs which were showstoppers.
Enhanced UI solution and better UI experience provided for client to enhance user adoption.

BUSINESS BENEFITS

More time to focus on business operations and strategies.
All end user’s support request quickly resolved, thereby speeding up the business processes.
Managed IT services helped to minimize unexpected costs for the client.
Helped the User to invoice directly to the use price books and quotes, removing the manual process of creating excel sheets while reviewing each line item.
User adoption of the application increased by 95%.

INDUSTRY