Case Study

Case Studies >> Increase User Productivity, Monitoring and Support with the Salesforce Sales Cloud

Increase User Productivity, Monitoring and Support with the Salesforce Sales Cloud

OBJECTIVE

To provide a support solution and maintenance of the Sales Cloud implemented for a company who are pioneers in the Manufacturing Sector. The client needed a managed service solution offered by CloudQ which handled solid solutions for end user bugs, UI transition issues and other automation related blockers. The CloudQ Managed Services empowered them with around-the-clock monitoring, management and a resolution to the 20+ bugs.

CHALLENGES

  • Managing data in Classic UI.
  • Transition of attachments and files.
  • 20+ Bugs that were showstoppers for their business processes.
  • Decreased user adoption and disrupted flow.
  • Unable to customize the standard features to meet their unique business needs.

APPROACH

  • Dedicated Account Manager and 24/7 Support Team.
  • Providing a holistic support based on SLA’s and faster resolution time.
  • Complete transition from Classic UI to Lightning UI.
  • Lightning Migration accomplished with best practices.
  • Holistic solutions to 20+ bugs that solved all the critical bugs which were showstoppers.
  • Enhanced UI solution and better UI experience provided for client to enhance user adoption.

BUSINESS BENEFITS

  • More time to focus on business operations and strategies.
  • All end user’s support request quickly resolved, thereby speeding up the business processes.
  • Managed IT services helped to minimize unexpected costs for the client.
  • Helped the User to invoice directly to the use price books and quotes, removing the manual process of creating excel sheets while reviewing each line item.
  • User adoption of the application increased by 95%.

INDUSTRY

  • Manufacturing

CUSTOMER PROFILE

US-based enterprise, having 25+ years of experience in the Manufacturing Machinery industry

TECHNOLOGY AND TOOLS

  • Sales Cloud
  • Salesforce1 Mobile App
  • Lightning Platform
  • API Integrations
  • Managed Services

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Contributor

CloudQ

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