OBJECTIVE
To modernize and redesign the client’s website to strengthen their online presence, improve customer engagement, and establish a more cohesive digital identity overall.
CUSTOMER FEEDBACK
“The new design has given us a modern, clean look, with easier navigation and the ability to update content effortlessly. The integration of the subscription feature has notably increased online inquiries and transactions.”
ABOUT CLOUDQ
CloudQ is one of the INC 5000 fastest-growing private companies based in Alpharetta, GA. We specialize in cloud-based technology implementations such as Salesforce and Zoho solutions. Our transparent, efficient, and customer-centric approach makes us a trusted digital transformation partner.
US: +1 404 410 1441
India: +91 62829 56021
CHALLENGES
Subscription Product Display: The main challenge was effectively showcasing the subscription product to enable seamless online purchases and payments. This required careful integration while maintaining compatibility with Zoho Commerce.
Platform Integration: Achieving a cohesive user experience while integrating the required features posed additional complexity.
User Navigation: Improving overall site navigation was crucial for better engagement and user satisfaction.
APPROACH
A phased approach was adopted, starting with an in-depth, requirements-gathering phase to understand the client’s brand and goals.
- Design: Created mockups that were refined iteratively based on client feedback.
- Development: Focused on implementing responsive layouts, integrating the subscription product display, and optimizing the site using Zoho Sites.
- Testing: Conducted continuous testing to ensure seamless functionality and a visually appealing experience across devices.
BUSINESS BENEFITS
Enhanced User Experience
A modernized design significantly improved customer engagement.
Improved Navigation
Simplified navigation made the site more intuitive and user-friendly.
Optimized Content & Visuals
Streamlined visuals and content enhanced visitor retention.
Mobile Responsiveness
Provided consistent, high-quality access across all devices.
Subscription Product Integration
Enabled online purchasing, leading to increased transactions and customer satisfaction.
CLIENT PROFILE
The client is a telecommunications service provider based in India, with over 12 years of experience in delivering high-quality telephony and communication solutions tailored for both corporate and individual clients.
CLIENT INDUSTRY
Telecommunications
TECHNOLOGY USED
Zoho Commerce, Zoho Form, Zoho CRM, Zoho SalesIQ & Zoho Billing
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