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How to use Zoho Cliq For Better Team Communication

What is Zoho Cliq?

Zoho Cliq is a chat platform that a user receives with their Zoho CRM or Zoho One subscription. Zoho Cliq can be used separately, but you will not get the full functionality of the app without one subscription or the other.

You may wonder what makes Zoho Cliq stand out from other chat platforms. Well, Zoho Cliq is unique and a little bit better than other chat platforms.

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Here are the reasons Zoho Cliq is a better option:

Host Multiple Channels

Zoho Cliq allows you to create four channels like Organization, Team, Private, and External. You may connect with internal and external users through these channels. As the names suggest, you can chat with teams in the organization, opt for private chats, or even connect with external customers.

Set Reminders

Chatbot Taz is an extremely convenient tool that can be used to send messages to yourself that you want to save, and you can set reminders about meetings or events, create events, etc. Deskbot is also available only with Zoho Desk, which sends you reminders when a ticket is assigned to you and notifications of customer replies to tickets that are assigned to you; it also reminds you to attend the tickets in a timely manner. Deskbot allows you to attend to customers without time lags and keeps them satisfied.

Use Extensions

Zoho Cliq allows its users to download various extensions from Zoho Marketplace. You have the option to connect with Google Drive, Dropbox, and other Zoho applications by downloading the required extensions. You also have the option to create your own extensions in Zoho Cliq.

“/” Command for Multiple Purposes

Zoho Cliq uses different shortcuts, and you may use “/” where a popup of different commands shows up, telling you which can be used. “/reminder” can be used to set reminders, “/mute” will mute a particular chat, and “/shrug” sends a shrug emoticon.

You may use this command in other extensions you have downloaded. For example, you can use “/zcrm” to search for Zoho CRM.

Enjoy Smooth Video Calling and Screen Sharing

There are many video calling apps that can be used by businesses to connect with their teams or customers and even share demos. Zoho Cliq also comes with video calling and screen sharing features, making your connectivity and communication with remote teams easier. As long as you have a steady internet connection, you can enjoy smooth video calls, audio calls, and screen sharing during meetings. You even have the same options during group chats.

Ease of Access

Zoho Cliq can be accessed in multiple ways. It can be accessed via mobile, tablet, and desktop. Even if you are working on different Zoho applications, you can access Zoho Cliq from the bottom of your browser.

Zoho Cliq is smooth when the user transitions from desktop to tablet to mobile phone. You will not lose any chats and do not have to fuss over downloading chats on different devices.

In other chat applications, the newly added users will not be able to access/see older chats.  However, in Zoho Cliq, new users can access older chats, sent before the user was added.

Zoho Cliq is a great application to build team communication in your business with a lot of unique and exciting features compared to other chat applications in the market. Feel free to contact Cloudq, the authorized Zoho partner, about integrating Zoho Cliq into your business process.

If you’d like to start harnessing the power of Zoho Social, contact us today!

Your business deserves the best, and as an Authorized ZOHO Partner CloudQ can help you get there.

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Contributor

Lekshmi Devi

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